Welcome to Espaces Bain Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium bathroom products, delivery services, and customer support. Whether you’re a commercial client, assisted living facility, or homeowner, find the information you need below.
Product Questions
Q: What types of bathroom products do you specialize in?
A: We specialize in premium bathroom solutions including:
- Luxury and traditional taps (basin, bath, bidet)
- Bathroom tiles (floor, wall, border & mosaic)
- Accessible bathroom products (grab rails, assisted living accessories)
- Commercial-grade bathroom fixtures
Q: Do you offer products suitable for assisted living facilities?
A: Yes, we have a dedicated range of assisted living products including:
- Accessible basins designed for wheelchair users
- Safety grab rails in various finishes
- Special needs bathroom accessories
- Easy-to-use taps with lever handles
Q: Can I get matching taps and tiles for a complete bathroom renovation?
A: Absolutely! Our collections are designed to coordinate across product categories. We recommend:
- Choosing taps and tiles from the same finish family (chrome, brass, black, etc.)
- Considering our border & mosaic tiles to complement larger wall and floor tiles
- Using our free shipping option (orders over £50) for complete renovation projects
Delivery & Shipping
Q: What delivery options do you offer?
A: We provide two flexible shipping methods:
- Standard Shipping (£12.95): Fast delivery via DHL/FedEx (10-15 business days after dispatch) with full tracking – ideal for commercial projects
- Free Shipping: For orders over £50 via EMS postal service (15-25 business days) – perfect for complete renovations
Q: Do you ship internationally?
A: Yes, we offer reliable global delivery to most countries, excluding some remote areas in Asia and other regions. Our trusted couriers (DHL, FedEx, EMS) ensure your bathroom products arrive safely worldwide.
Q: How can I track my order?
A: For Standard Shipping (DHL/FedEx), you’ll receive full tracking information via email once your order dispatches. For Free Shipping (EMS), tracking may be available depending on your location. You can always contact our customer service team for delivery updates.
Payments & Accounts
Q: What payment methods do you accept?
A: We accept all major payment options:
- Visa
- MasterCard
- JCB
- PayPal
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account lets you:
- Track order history
- Save your delivery details
- Access faster checkout
- View invoices
Returns & Exchanges
Q: What is your return policy?
A: We offer a 15-day return policy from the date of delivery. Items must be:
- In original, unused condition
- In their original packaging
- Accompanied by proof of purchase
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect due to our error. In such cases, we’ll provide a prepaid return label.
Q: How long do refunds take to process?
A: Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The timing depends on your payment provider.
Customer Support
Q: How can I contact customer service?
A: Our Chelmsford-based team is happy to help:
- Email: [email protected]
- Phone: +44 (0)1245 000000
- Address: 88 Springfield Rd, Chelmsford, GB CM1S 8JU
Q: Do you offer commercial discounts for large orders?
A: Yes, we provide special pricing for hotels, care homes, and contractors placing substantial orders. Please contact our sales team with your requirements for a customized quote.
Can’t find your question here? Our knowledgeable customer service team is always ready to assist with your bathroom project needs. Contact us today for personalized support.