Privacy Policy

At Espaces Bain Shop (“we”, “us”, or “our”), operating from bathroomstaps.com, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our premium bathroom products.

1. Information We Collect

We collect information to provide better services to all our users – from homeowners to commercial clients:

• Personal Identification Information: Name, email address, phone number, shipping/billing address when you make a purchase or create an account.
• Payment Information: Credit/debit card details (processed securely through our payment gateways), PayPal email (when using PayPal). Note: We do not store full payment card details on our servers.
• Commercial Client Information: For contractors and assisted living facilities, we may collect business name, VAT number, and purchase order details.
• Technical Data: IP address, browser type, operating system, referring URLs, device information, and browsing behavior on our site.
• Communication Data: Records of your correspondence with us via email at [email protected].

2. How We Use Your Information

As specialists in premium bathroom solutions, we use your data to:

• Process and fulfill orders for our luxury taps, bathroom tiles, and assisted living products
• Provide commercial clients with bulk order support and account management
• Communicate about orders, products, services, and promotional offers
• Improve our website experience and product offerings
• Prevent fraud and enhance security of transactions
• Comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We may share information with:

• Payment Processors: Visa, MasterCard, JCB, and PayPal to complete transactions
• Shipping Providers: To deliver your orders of taps, tiles, or bathroom accessories worldwide
• Service Providers: Companies that help with website hosting, analytics, and marketing (with strict confidentiality agreements)
• Legal Authorities: When required by law or to protect our rights

We never sell your personal information to third parties.

4. International Data Transfers

As we serve clients globally (excluding some Asian and remote regions), your information may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We implement robust security measures appropriate for an e-commerce platform selling premium bathroom products:

• 256-bit SSL encryption for all data transmissions
• Regular security audits and vulnerability testing
• Limited access to personal data within our organization
• PCI-DSS compliance for payment processing
• Real-time fraud monitoring for all transactions

6. Data Retention

We retain personal data only as long as necessary:

• Order information: 7 years for tax and warranty purposes
• Account information: Until account closure request
• Marketing preferences: Until opt-out request

7. Your Rights

Under GDPR and other privacy laws, you have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Receive your data in a portable format
• Withdraw consent for marketing communications
• Lodge a complaint with a supervisory authority

8. Cookies and Tracking Technologies

Our website uses:

• Essential Cookies: For shopping cart functionality and secure checkout
• Analytics Cookies: To understand how customers navigate our tap and tile collections
• Marketing Cookies: To show relevant ads for bathroom products (with consent)

You can manage cookie preferences through your browser settings or our cookie consent tool.

9. Children’s Privacy

Our products and services are not directed to individuals under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy to reflect changes in our practices. The updated version will be posted on our website with a new “Last Updated” date.