Welcome to Espaces Bain Shop! These Terms and Conditions govern your use of our website www.bathroomstaps.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for homeowners, contractors, and commercial facilities seeking premium bathroom products. By using our site, you confirm you are at least 18 years old and legally capable of entering binding contracts.

1.2 Intellectual Property Rights

All content on this website, including product designs, images, text, and logos, is the property of Espaces Bain Shop or our suppliers and is protected by international copyright laws. Unauthorised use may violate these laws.

1.3 User Responsibilities

You agree to:

  • Provide accurate account information
  • Not use our site for any unlawful purpose
  • Not attempt to gain unauthorised access to our systems
  • Not reproduce or redistribute our content without permission

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our luxury bathroom products including:

  • Premium taps (Amos, Arezzo, Beaumont, Belmont, Bristan collections)
  • Bathroom tiles (floor, wall, border & mosaic)
  • Assisted living accessories (grab rails, bathroom solutions)

While we aim for accuracy, slight variations may occur. Product images may differ slightly from actual items due to screen settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Custom Products

Custom-cut tiles and made-to-order items cannot be returned unless defective (see Section 5).

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or errors.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. For security, we may request additional verification.

3.4 Order Confirmation

You will receive an order confirmation email. Please review it carefully and contact us immediately with any discrepancies.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

Method Cost Carrier Delivery Time Tracking
Standard £12.95 DHL/FedEx 10-15 business days Full tracking
Free Shipping Free (orders £50+) EMS 15-25 business days Basic tracking

4.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary due to customs processing.

4.4 Delivery Issues

You must inspect goods upon delivery. Report any damage within 48 hours with photographic evidence to [email protected].

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

  • Unused and in original condition
  • In original packaging with all accessories
  • Accompanied by proof of purchase

5.2 Non-Returnable Items

For hygiene and safety reasons, these cannot be returned:

  • Bidet Taps
  • Assisted Living Accessories (grab rails, etc.)
  • Custom-cut Bathroom Tiles
  • Items marked “Final Sale”

5.3 Return Process

  1. Email [email protected] within 15 days with your request
  2. Receive return authorization and instructions
  3. Ship item to provided address (88 Springfield Rd or local center)

5.4 Refund Processing

Refunds are processed within 5 business days of receipt. Original shipping fees are non-refundable unless the return is due to our error.

6. Liability and Disputes

6.1 Product Liability

Our liability is limited to the purchase price of defective products. We are not liable for:

  • Incorrect product use
  • Modifications by third parties
  • Consequential damages

6.2 Website Availability

We strive for continuous availability but are not liable for temporary outages due to maintenance or circumstances beyond our control.

6.3 Governing Law

These terms are governed by English law. Disputes will be resolved in English courts.

7. Privacy and Data Protection

Your privacy is important to us. Please see our separate Privacy Policy for details on how we handle your personal data.

8. Changes to Terms

We may update these terms periodically. The latest version will always be posted on our website with the effective date.

9. Contact Information

For questions about these Terms:

Espaces Bain Shop
88 Springfield Rd
Chelmsford, GB CM1S 8JU
Email: [email protected]
Response Time: 1-2 business days